It is relatively easy to get a Square account, but unfortunately, it is not easy when it comes to terms when the cash app closed your account.
Over the last few months, many customers have registered complaints online about cash app closing their accounts recklessly.
If you are having a small or medium business that needs to process credit card payments on a relatively smaller scale, then there are a wide range of options out there including cash app.
You may know the Cash app as that plastic white or black card reader that you can easily plug into your smartphone or tablet and process a payment.
So, what are you supposed to do if you find that dreaded email notification from the company notifying you that your cash app account has been closed? We’re here to help you and make your life a little easier.
Why and How Cash App Closed Accounts?
A simple Google search of the phrase “Cash App closed my account” returns more than five pages of related results. These aren’t just five pages of search results but hundreds of thousands of people who are angry and sad.
But, it looks like there is not any real reason why these accounts were closed apart from the usual phrase “Our team has reviewed your account closely and discovered a pattern of transactions associated with high-risk activity” tagline from Square.
All those accounts were closed because they were recognized as high-risk. This happens even though all merchants are required to declare their business type during the account application process.
Therefore, this makes no sense here, and it is easy to see that there is something wrong with deactivating the accounts. Many unhappy merchants report the following recurring problems:
Square deactivates your account without any warning, and the only thing that they do is notify you of the deactivation via email. The email message specifies that you are engaging in fraudulent activities of some kind even though you are an approved account holder and your business is 100% clean.
Once your cash app account has been closed, your payouts are suspended to your merchant account, and all your funds are held in a reserve account for up to 90 days.
This is highly absurd, and it can even bring down your business if you don’t have any other sources of income. Cash app spells out in its terms that they reserve the right to hold any amount of amount for any reason.
Perhaps, the most disturbing thing is the lack of access to customer support to request an explanation as to why your cash app account was closed.
In most cases, you can’t reach cahs customers via phone, and your emails will most likely go unanswered. Therefore, you may never know what happened.
What Can You Do If Your Cash App Account Was Closed?
If Cash App has closed your account, you don’t have to spend a lot of time moaning about it. The first thing that you need to do is to try and reach customer service for an explanation.
If you are lucky enough, someone will reply to your email and guide you on what to do next.
However, if you find it difficult to reach customer support, you need to go out there and find a better alternative that will help you process payments.
There are many high-risk merchant accounts out there that provide you with a wide range of benefits unavailable from payment aggregators such as PayPal.
Cash App Contact Number to Contact Customer Service
Cash App number is the best toll-free number, there are 6 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Cash App customers, is by calling their cash app phone number for their Declined Cards department.